Privacy Policy
Introduction
At Faulhaber, we are more than just a PR and digital marketing agency; we are storytellers, futurists, and passionate entrepreneurs dedicated to seeing our clients bigger. We recognize the importance of protecting your privacy and are committed to maintaining the confidentiality, integrity, and security of any personal information about our clients, website visitors, and other stakeholders.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information following applicable privacy legislation, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA). We are committed to ensuring that we handle your personal information responsibly and following our obligations under applicable privacy laws.
By using our website, engaging our services, or providing us with your personal information, you agree to the terms of this Privacy Policy. We may update this policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we are protecting your information.
What is Personal Information?
Personal information refers to any information about an identifiable individual or information that allows an individual to be identified. This may include details such as your name, address, email address, phone number, and in some cases, opinions or beliefs. However, it does not include certain publicly available information, such as your name, title, or business contact information when used for business communications.
Collection of Personal Information
We are committed to collecting personal information by fair and lawful means. We limit the collection of personal information to that which is necessary for the purposes identified in this Privacy Policy.
Information You Provide to Us
We may collect personal information that you voluntarily provide to us when you:
• Use our website
• Create an account or profile
• Sign up for our newsletter or other communications
• Contact us via email, phone, or social media
• Apply for a job
• Engage our services
• Participate in surveys, contests, or events
• Provide feedback or testimonials
The types of personal information we may collect include, but are not limited to:
• Name
• Email address
• Phone number
• Mailing address
• Company name and job title
• Payment information
• Professional or employment-related information
• Information you provide in communications with us
• Preferences and interests related to our services
Information We Collect Automatically
When you visit our website, we may automatically collect certain information about your device and usage of our site. This may include:
• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Time and date of visits
• Referring website
• Other technical information about your device and internet connection
We use cookies, web beacons, and other tracking technologies to collect this information. These tools help us improve our website, enhance user experience, and provide personalized content and advertising. You can control cookies through your browser settings and other tools, but please note that disabling cookies may limit your ability to use certain features of our site.
Information from Third Parties
In some cases, we may receive personal information about you from third parties, such as:
• Our clients, when you are involved in their projects or campaigns
• Social media platforms, if you engage with our content or accounts
• Business partners, when we collaborate on projects or events
• Publicly available sources, such as professional networking sites or news articles
How We Use Your Personal Information
We use your personal information for various purposes related to our business operations, service delivery, and client relations. These purposes include:
1. Providing and improving our services:
• To deliver the PR and digital marketing services you’ve requested
• To manage your account and maintain our relationship with you
• To personalize your experience and provide tailored content
• To improve and develop new features and services
2. Communication and marketing:
• To respond to your inquiries and requests
• To send you important updates about our services
• To provide newsletters and marketing communications (with your consent)
• To invite you to events or participate in surveys
3. Business operations:
• To process payments and maintain financial records
• To analyze website usage and trends
• To conduct market research and analytics
• To manage our workforce and recruit new talent
4. Legal and security purposes:
• To comply with legal obligations
• To detect and prevent fraud or other malicious activities
• To protect our rights, property, and safety, as well as those of our clients and partners
5. With your consent:
• For any other purpose for which you provide us with your consent
We will not use your personal information for purposes other than those for which it was collected, except with your consent or as required or permitted by law.
Disclosure of Your Personal Information
We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:
1. Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, payment processing, and IT services. These providers are obligated to protect your information and may only use it for the specific services they provide to us.
2. Clients: If you are involved in a project or campaign for one of our clients, we may share relevant information with that client as necessary to provide our services.
3. Business Partners: We may share information with our business partners when necessary for collaborative projects, events, or services.
4. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
5. Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
6. With Your Consent: We may share your information for any other purpose with your consent.
We ensure that any third parties with whom we share personal information are contractually obligated to maintain the confidentiality and security of that information.
Your Privacy Rights and Choices
You have certain rights regarding your personal information, including:
1. Access: You have the right to request access to the personal information we hold about you.
2. Correction: You can request that we correct any inaccurate or incomplete personal information.
3. Deletion: In certain circumstances, you may ask us to delete your personal information.
4. Withdrawal of Consent: You can withdraw your consent for us to use your personal information for certain purposes, such as marketing communications.
5. Complaint: You have the right to make a complaint to the relevant supervisory authority about our handling of your personal information.
To exercise these rights or if you have any questions about your personal information, please contact us using the information provided in the “Contact Us” section below.
Data Security
We have implemented appropriate technical and organizational measures to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction. These measures include:
• Encryption of sensitive data
• Regular security assessments and audits
• Employee training on data protection
• Access controls and authentication procedures
• Physical security measures at our facilities
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
• The length of time we have an ongoing relationship with you
• Whether there is a legal obligation to which we are subject
• Whether retention is advisable in light of our legal position (e.g., in respect of applicable statutes of limitations, litigation, or regulatory investigations)
When we no longer require personal information, we ensure it is securely deleted or destroyed.
International Data Transfers
As a global agency, we may transfer personal information to countries other than the country in which the data was originally collected. These countries may not have the same data protection laws as the country in which you initially provided the information. When we transfer your personal information to other countries, we will protect that information as described in this Privacy Policy and following applicable law.
Children’s Privacy
Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take steps to remove that information from our servers.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Faulhaber
1179 King Street West, Suite 308
info@faulhaber.agency
416-504-0768
We are committed to working with you to obtain a fair and rapid resolution of any queries, complaints, or disputes about privacy.
Last Updated: September 10, 2024
